1. Getting Started

When you first contact us, we’ll collect your information and ask you to send 2–3 full pictures of your home or business to our email or office text line. We’ll answer any questions you have and let you know that Ken will begin creating your custom design options. Pricing and options will be sent to you within 24–48 hours.

2. Choosing Your Design and Booking Your Installation

Once you review your design options, we’ll confirm your selections by phone, provide your final pricing, and schedule your installation date. We will collect a credit card to keep on file and discuss how you’d like to pay your deposit. You can use the card on file, pay by check, or schedule a time to bring your payment to our office. (We can also meet you at the office to collect a cash deposit if needed.)

3. Installation Day

You will receive a time frame 2–3 days before your scheduled installation. On install day, our crew of 3–4 team members will arrive within the given time window. They will knock on your door before beginning work.
After installing your selected design, the crew leader will perform a final inspection to ensure everything looks perfect and is working properly. He will then invite you to review the completed installation.
The remaining balance is due at the time of install. If no one is home, the balance will be automatically charged to the card on file.

4. Maintenance After Installation

If any lights go out after installation, just call our office to report the issue. We guarantee service within 24 hours. We’ll also notify you 1–2 hours before our crew is scheduled to arrive for repairs.

5. Takedown

We begin takedown of lights on January 2nd and complete all removals by January 21st. If you have a specific date or week in mind, let us know — we’ll do our best to accommodate your request.
After Christmas, you’ll receive a scheduled takedown date. During takedown, our crew will carefully remove all lights and decorations, label everything for easy reinstallation next season, and ensure your property is left clean with no clips, bulbs, or decorations left behind.

6. Storage

After takedown, your lights are stored safely in waterproof plastic bins. Everything is labeled and protected during the off-season to keep your lights in great condition. The materials used on your property are reserved specifically for you — you’ll never receive used or repurposed lights from another customer.